jessica moore

Paid $6,000 3yrs ago. After about a month we didn’t think the system was working properly and had a small leak. We called and left a message for service and they never got back to us. We got the leak to stop so we just left it alone. First year service I paid in cash and didn’t get a receipt. Stupid on my part I know but when I called the second year for service they tried to say I had an outstanding balance and they couldn’t come out until I paid them. After refusing to pay again and giving a detailed discrimination of their service tech and his vehicle they eventually dropped it and came out.By the 3rd year service we had had some work done to our house where the plumber cut out a water line and showed us it was completely packed with rust and said our system isn’t working right. With things in our house constantly turning orange I knew the system couldn’t be working right but this company kept swearing it was and our water was good. I even use the rust salt in the system like I was told to do. So I call them out again they still say everything is fine we need to treat our well?? Treating the well may help but isn’t it the water filter system job to remove all the bad stuff out of the water from the well?? Anyway, they replaced all the filters for $250 said the system is good and left. A week later I notice water coming up through my kitchen floor. There is a leak from the new filters under the sink. I’ve called service now 3 days in a row. I’ve been on hold for over an hour each day. I’ve tried the “call back” feature 3 days ago still no call. I call sales and explain it’s an emergency. They messed up and now my kitchen floor is getting ruined and all they will do is send an email for a call back and put me back in the service call queue I’ve been trying to get through to for 3 days. This company is a joke!! Don’t get this system!!