The dress I ordered had a small stain
The dress I ordered had a small stain. I emailed customer service and they replied promptly and offered me free shipping on my next order, expedited my next order, waived the return fee, and made the return process a breeze. They were lovely to deal with! I reordered the same dress right away.
13 July 2026
Unprompted review
Reply from Billy J Boutique
Hi Desiree,
Thank you so much for your kind words - we really appreciate you taking the time to share your experience!
We’re so glad our team was able to assist you quickly and make the return process as smooth as possible. It’s lovely to hear you felt well looked after, and we’re so pleased you chose to reorder the dress 💛
Kind regards,
Billy J Team x