Horrendous customer service
My Dyson airwrap is still under warranty and the cable is faulty. I called customer services and they said they’d arrange collection for a warranty repair. I waited more than 2 weeks for the collection and then another 5 days for a message to say they had received it.
Now they say they can’t repair it because the model recorded against my serial number doesn’t match what it actually is. I can’t get a definitive answer on why or what they’re going to do about it. I keep being told someone will get back to me in 3 days, which they don’t, so I contact again and get told to wait another 3 days like they can only read from a script rather than answering a question.
I’m stuck in a doom loop a month after reporting the fault, with no airwrap (don’t believe the hype on the website about them providing a temporary replacement) and no answers and my remaining warranty ticking down. For the price they charge, supposedly for design and quality, the product and the customer service don’t stack up.