They lie about refunding your money
They lie about refunding your money. I paid the network fee they asked for but after promising a ten day payout, they just demanded more cash and locked my support ticket before resolving the issue. It has been a positive experience dealing with Market Integrity. I have never been charged a fee just to view my money or access my account and their support team is always available to help and honor their commitments.
Reply from Heleket
We're sorry to hear about your experience, but we're unable to identify your case based on the information provided.
Could you please share your support ticket number or the email address associated with your account? We'd be happy to review the conversation with our support team and investigate what happened.
Please note that Heleket does not request arbitrary payments to access customer funds. If any network fees are required, they are communicated transparently and depend on the specific transaction.
We'd appreciate the opportunity to investigate your case and resolve any misunderstanding. Please contact us here or via @heleket_support_bot with your account details.