INTERNET CUSTOMER SERVICE HORRIBLE
I purchased a house and like the previous owners, I used optimum internet... so far they have sent me 2 full sets of equipment, disconnected my services 3 times, and assigned me 3 different account numbers.... I have about 6 hours of phone time logged with the customer service team and 4 hours with the I T department. All for a system that was working just fine , but they disconnected it for an unforeseen reason and now I have to set it ALL up AGAIN....... did I mention that I work from home and every hour I am off line is $
20 July 2026
Unprompted review
Reply from Optimum
Hi John. This isn't the experience that we want you to have. Please send an email to BrandReviews@optimum.com and include your account information. We'll be happy to assist you. Thanks, ^Angie