Avoid this brand
Avoid this brand. Kia excels at passing the blame between dealerships so no one takes responsibility for vehicle defects. My experience has been absolutely shocking.
The Dealer Runaround: The first Kia dealer diagnosed my car's defect but refused warranty repairs because they weren't the selling dealer. I took the car and their official diagnostic report to my original selling dealer, but they refused to recognize their own brand's report! They demanded I pay out of pocket to diagnose it all over again.
Refusal to Escalate: Front desk staff at the selling dealership actively blocked me from speaking to a manager, simply repeating that I had to pay out of pocket to fix it.
Corporate Enabling Blame-Shifting: Kia Australia Corporate flatly stated they will not mediate or discuss disputes between customers and franchise dealers. They completely ignore notices and complaints.
Do not let them oversell their warranty or customer service to you!