False promise of 48-hour delivery
I ordered on Wednesday. You said 48 hour delivery. It did not arrive on Friday. It did not arrive on Saturday. It arrived on Monday. By then I was away from home on an international trip and the photo book was supposed to be a present. Do not promise what you cannot deliver.
Reply from FlexiLivre
Hello Geert,
I have taken note of your dissatisfaction and I am sorry to hear that.
Unfortunately, there was a delay on the carrier’s part, but the first delivery attempt was made on Friday at the address you provided.
Please don’t hesitate to email us in situations like this. You have just been reimbursed under the guarantee option due to this delay.
I will also file a complaint with the carrier.
I remain at your disposal if needed.
Best regards,
Khadija from Flexilivre