Had a minor issue with an item left out…
Had a minor issue with an item left out of a delivery. Nikki was incredibly helpful and resolved everything quickly. I'll definitely order again!
17 June 2026
Unprompted review
Reply from The Essence Vault
Thank you for your lovely review! We're sorry that an item was missing from your delivery, but we're delighted to hear that Nikki was able to resolve everything quickly and make the process hassle-free.
Providing fast, friendly, and effective customer service is exactly what we strive for, so it's wonderful to know that Nikki made such a positive impression.
We'll be sure to pass your kind words on to Nikki. Thank you for your support, and we look forward to serving you again soon!
Kind regards,
Team TEV