15 Boxes Stuck in Germany for Weeks – No Information, No Action
We shipped 15 boxes from Turkey via Quickshipper on March 17, who appear to be working with Jumingo for delivery to the USA.
The shipment reached Herne-Boernig, Germany on March 19, was then redirected to Frankfurt, and later returned to Koln. On March 30, tracking shows that the boxes were delivered to a Koln facility.
Since March 30, the shipment has remained in Germany, and we have been unable to access it due to a lack of critical information from the contracted intermediary, Quickshipper. There has been no clear or actionable update on the status of the shipment.
Despite multiple requests, we have not been provided with essential shipment details, which prevents us from taking any action.
This shipment contains books, and due to this delay, we are facing serious financial loss and are being forced to refund customer orders.
We urgently request:
Confirmation of the exact location of the shipment
Clarification of the issue
The option to collect the shipment directly in Germany or update the delivery details
Tracking numbers:
1Z02W93E6887029735
1Z02W93E6687029739
Initial shipment: 1Z02W93E6698661829
At this point, the lack of communication and resolution is unacceptable. We expect an urgent investigation and a clear response.
Reply from JUMiNGO
Dear Sir or Madam,
Thank you for your message and your feedback.
Regarding the shipment mentioned, we would like to inform you that, at this time, the contracting party has not made any payment for the respective shipment. For this reason, the transport has been temporarily put on hold.
As soon as the outstanding payment has been settled, the shipment can proceed as booked. Unfortunately, without payment, further processing of the shipment is not possible.
Please also note that we do not have a direct cooperation with the company you mentioned. The shipment was independently booked by this provider via our platform.
Nevertheless, we are of course happy to assist you with further clarification of the matter. For this, we would appreciate it if you could provide us with additional information regarding your booking:
Through which website was the shipment booked?
Who was your contact person?
What contact details do you have?
Thank you for your cooperation and your understanding.
Kind regards,
Julia Paulus from Jumingo