Florence Arina

My journey with Cruise Retail Academy has been truly valuable and transformative. From the beginning of my learning journey to this important day of embarkation, I have gained more than knowledge,, I have developed a stronger understanding of luxury retail, guest satisfaction, product knowledge, and the importance of creating memorable guest experiences.
Adrian and Robi, thank you for your guidance, encouragement and for believing in my potential. Your support has helped me grow in confidence and strengthened my determination to succeed in cruise retail. I especially appreciate the knowledge I have gained in luxury sales and jewelry, which I am excited to put into practice onboard.
As I begin this new chapter, I carry the lessons from Cruise Retail Academy with pride and a commitment to learning, delivering excellent service, achieving sales goals and representing the academy professionally. Thank you for being part of my journey. Today is not just the beginning of my contract ,it is the beginning of putting everything I have learned into action. I will make you both proud.

Completing the Introduction to Swiss Watches course has been an exciting and eye opening experience. ⌚✨

I’ve gained a deeper appreciation for Swiss craftsmanship, precision, and the heritage behind luxury timepieces. The course not only strengthened my product knowledge but also enhanced my confidence in presenting and selling high value items.

This has been a powerful step toward building my career in cruise retail, and I’m excited to keep growing and applying these skills in a professional setting. 🚢💼

was very informative and engaging. The course provided practical knowledge on guest service, communication, and handling different customer situations. The training was well-structured and easy to understand, helping to build confidence in delivering excellent customer service in a professional environment.