Expected professional service, but left disappointed
I recently booked a visit with DPF-DR regarding a DPF fault on my vehicle. My first concern was the lack of professional appearance. The technician, Ruben, arrived without a clean branded uniform and there was no visible company branding on the van, which did not give the professional first impression presented on the website.
Ruben carried out diagnostics but was frequently on the phone to someone called Colin to confirm or seek reassurance about the diagnostic findings. While consulting colleagues is understandable, it gave the impression that he wasn’t entirely confident in the conclusions being made on site.
He also appeared unsure about whether regeneration was included in the call-out charge and didn’t seem certain of the correct cost of the visit, which was surprising for a technician attending on behalf of the company.
While the technical explanation was provided, I was disappointed with the overall experience. After leaving, Ruben issued a “professional conduct notice” stating that the company operates a zero-tolerance policy toward aggressive or abusive behaviour and referencing that I had mentioned I might leave a negative review. I found this unnecessary and somewhat confrontational, as I had simply expressed dissatisfaction with the outcome.
Unfortunately the visit did not resolve the issue and the overall customer experience was disappointing. This review reflects my personal experience with the service provided, and based on that experience I would not recommend DPF-DR.