Motorcycle Mechanical issues
I went to JB BSE for a service and valve clearance on a motorcycle. However, this turned out to be a protracted and unfriendly experience. My bike was retained for a period of 6 weeks, I had to call several times to chase them up and the information was vague and unhelpful.
My experience with them ended up with me sending an email advising about my legal rights and suddenly, the motorcycle was repaired within 2 days.
I feel that their staff have more experience with technology as opposed to mechanical issues, as it should not have taken such a long time to repair and I should also have received regular updates on progress. To be honest, I believe that they were incapable of solving the problem and should have advised me at inception.
Please be aware if you want a mechanical issue on a Honda CBR 1000 RR (06) or any older model of motorcycle.
Reply from John Banks Group
Thank you for taking the time to share your experience.
We are genuinely sorry that your visit did not meet the standards that we expect to deliver and that the repair took significantly longer than either you or we would have wanted. We fully appreciate how frustrating it is to be without your motorcycle for an extended period, particularly when communication does not meet expectations.
Whilst some diagnostic and mechanical faults on older motorcycles can prove more complex than initially anticipated—particularly where parts availability and fault tracing are involved—we recognise that this should have been communicated to you more effectively throughout the process. Regular updates are an important part of good customer service, regardless of how complex a repair may be.
We are pleased that the motorcycle was ultimately repaired and returned to you, but we regret that the overall experience left you feeling disappointed. Your feedback has been shared with our management and workshop teams so that we can continue to improve our communication and customer care.
John Banks Honda Motorcycles has represented Honda for many years and our manufacturer-trained technicians work on motorcycles of all ages, from the latest models through to older machines. Whilst some repairs inevitably present greater technical challenges than others, we remain committed to resolving them professionally and keeping our customers informed throughout the process.
Thank you again for your feedback. We wish you many miles of safe and enjoyable riding.