Very dirty service!!
Very dirty service!!! Calling the Santander customer service four times and call agent say your case is fine and you must waiting 3-4 days to receive your credit card. After one month no emails no call!! Customer says colleague is in holyday!! Wtf???? Must wait after he come back??? Stupid company!!!!
Reply from Santander Consumer Finance België / Belgique
Hello Simo,
I regret but understand your disappointment and frustration.
Please note that first you need to choose a 4-digit PIN code before the card is created and sent. You should have received a sms for this.
If you cannot choose a PIN code, then you will receive the card and a PIN code by mail. The whole process can take two weeks. Unfortunately, our call agents are unable to speed up this process.
The information you received about having to wait for someone to be back from holiday is incorrect for which I offer you my sincere apologies.
Visit our website https://www.santander.be/nl/contact in order to contact us (again). Hopefully this situation can be resolved quickly and we can win back your confidence.
Kind regards
Lieselot
Santander Consumer Finance Belgium