Patience Lost

When it works it's great, however seems there are too many times when it doesn't, like EVERY SINGLE NIGHT OF THE WEEK. We are on Gigabit full fibre and a business account yet never get above download speeds of 50 after 7pm. We DO NOT work 9am to 5pm so rely on good service as and when we need it. My guess is they are throttling our service in the evening just to deal with their load but thats NOT OUR PROBLEM.

We also get sporadic drop outs, not in high frequency, but WAY more often than when we use to get with the other big companies (virgin, Sky etc) yet whenever we call in we get the 'nothing wrong our end' routine. So we just don't bother calling anymore and just give up work until it kicks in again. This just isn't good enough when trying to run a business which is 100% reliant on internet connection.

We are in a town centre, not out in the sticks, and we changed ALL our internal hardwear (£££) to work with the router they sent to us which to be fair did improve the service however, it would of been better value for us to just buy our own router rather that just keep getting told 'it's our equipment'. Perhaps (particularly for business customers) they should do a survey on our existing network and send a compatible router in the first place to save the weeks of anguish trying to get it to all work together.

We are trapped in a 24 month contract which is thankfully getting close to the end, then we will absolutely get out and not look back.

The only reason I gave it a 2* is because they do pick up the phone quickly (potentially dependant on package)