SM

I have been trying to get in touch with them for up to a month via email.

First, I tried to ask them for an invoice because at the start of April and May I received nothing. Even after multiple emails I only got their AI bot responding with useless information.

Now, I have finally received an invoice but it is forcing me to use Betalingsservice. I tried to write an email asking to change the payment method and the AI bot responds saying I can change it online. This is NOT true. I even sent screenshots showing what my self service portal looks like and there is no way to change it.

I finally accepted I might have to use betalingsservice and tried to add Nettopower, but the information they provide on their website doesn’t work!! When I add the information, I get an error saying “invalid creditor.”

I have sent so many emails and only get this AI bot even when I ask for my case to be sent to a customer service rep. I can’t believe they make it so difficult to even pay them?

Really fast delivery and good product choice!