James

I had a truly disappointing experience with Hertz during my recent car rental in Geneva. After returning the car, I was shocked to receive a bill for 2000 CHF (approximately $2000 USD) for what can only be described as minor cosmetic damage: a tiny scratch on the alloy wheel (smaller than half a penny) and a small scuff on the bottom of the front bumper (the size of a tenpence coin).

What makes this even more frustrating is that these scratches were so insignificant that Hertz likely won’t even repair them. Yet, they still charged me an astronomical fee. This feels like a blatant cash grab, taking advantage of customers for everyday wear and tear that should be considered normal for a rental car.

When I raised this issue with Hertz customer service, I was met with dismissive responses reiterating their hire terms and conditions, with no real attempt to address my concerns. It’s clear that Hertz prioritizes profit over fairness and transparency.

I strongly advise anyone considering renting a car in Geneva—or anywhere else—to be extremely cautious when dealing with Hertz. If you do choose to rent from them, document every tiny detail of the vehicle before you leave the lot, and consider alternative companies with better reputations for fairness and customer care.

Never again with Hertz.

I had a truly disappointing experience with Hertz during my recent car rental in Geneva. After returning the car, I was shocked to receive a bill for 2000 CHF (approximately $2000 USD) for what can only be described as minor cosmetic damage: a tiny scratch on the alloy wheel (smaller than half a penny) and a small scuff on the bottom of the front bumper (the size of a tenpence coin).

What makes this even more frustrating is that these scratches were so insignificant that Hertz likely won’t even repair them. Yet, they still charged me an astronomical fee. This feels like a blatant cash grab, taking advantage of customers for everyday wear and tear that should be considered normal for a rental car.

When I raised this issue with Hertz customer service, I was met with dismissive responses reiterating their hire terms and conditions, with no real attempt to address my concerns. It’s clear that Hertz prioritizes profit over fairness and transparency.

I strongly advise anyone considering renting a car in Geneva—or anywhere else—to be extremely cautious when dealing with Hertz. If you do choose to rent from them, document every tiny detail of the vehicle before you leave the lot, and consider alternative companies with better reputations for fairness and customer care.

Never again with Hertz.