Christoph Rueß

Had some issues regarding downstream speed, never reached the contractually promised "up to 50 mbit/s", on average only half that. There's a law for exactly this situation, stating that the customer can expect a discount when there is "significant, continuous or regular deviation" (§ 57 TKG (4) 1.). After some back and forth with customer service, with me insisting they stick to the law and give me some discount, the statement was "maybe congstar isn't for me and I should change the internet provider". I still insisted and asked for some statement from a lawyer regarding § 57 TKG - no further messages since. Great company!

Einmal bestellt und innerhalb von einer Woche bereits drei unerwünschte spam-Mails im Postfach. Wer will sowas? Wer glaubt denn wirklich, damit Kunden erreichen zu können? Widerwärtig!