The response from Sophie was prompt and…
The response from Sophie was prompt and professional. She made a change to my future payments which the website would not do. I am happy - Octopus continues to be my favourite supplier!
5 June 2025
TC
Terence Cyril Mackay
United Kingdom
Reviews
Review of Octopus Energy
Review of Pip Studio
Plates arrived damaged - cant get a refund
Package arrived damaged with 1 plate out of 4 smashed. The packaging and protection was completely inadequate for shipping crockery. We complained and asked for a refund. they replied "shame about that. Give us feedback". Their app would not work to allow us to repeat our request - we had already sent photos. Hopeless company, hopeless website and app.
Irina Mackay, Reading uk
16 May 2025
Unprompted review
Reply from Pip Studio
Hi Terence,
Thank you very much for your feedback. We see there was some e-mail contact but this was concluded without providing a solution. We will get back to you on the e-mail thread.
Love,
Pip
Review of Assistonline
quick and easy
3 April 2025
Reply from Assistonline
Hi Terence Cyril Mackay,
Thanks for the great review! We are happy that you enjoyed our service. Please do not hesitate to contact us again if you need further assistance.
We look forward to assisting you with future applications.
Best regards,
Breanna
Assist Online
Review of AJ Bell
Great service from AJ Bell dealers
My call was answered quickly. The dealer understood what I wanted and swiftly set up a trade. The conversation was professional and pleasant.
12 August 2024
Reply from AJ Bell
Good morning
Thank you for taking the time to leave a review. I'm happy to hear that you've had a positive experience when contacting our team.
If you have any further queries, please feel free to contact us.
Best wishes
Jessie