Louise Thomas

We’re truly sorry for the inconvenience and frustration caused by the delayed delivery and the miscommunication along the way. We understand how disappointing this experience must have been.
We’ve reviewed the situation in detail and have already discussed a suitable resolution with you during our recent calls. Your feedback regarding the delivery driver and service has been passed directly to our haulier so they can address this and improve future deliveries.
Thank you for taking the time to share your concerns — we genuinely appreciate it. Kamva - C.S Team

Hi Louise,

We understand your frustration and appreciate your patience. Upon reviewing your account, our records indicate that your last two withdrawal requests were processed and successfully paid.

When it comes to large amounts of withdrawals, as per our policies, they may take longer to process. This is because we are required to verify the legitimacy of winnings with the third-party game provider before approving the transaction. This is a standard regulatory process and not a delay tactic, as ensuring fair play and compliance is essential for both you and the casino.

All details regarding withdrawal processing times and verification requirements are outlined in our policies, and we always encourage players to review them for clarity.

If you need further assistance, please don’t hesitate to contact us at support@megacasino.com or on our live chat —our team is here to help!

The Mega Casino Team