Terrible support in Angola, profits over safety.
I am utterly dismayed by an unjustified overcharge on my ride. The driver avoided a dangerous U-turn suggested by the app, yet I was penalized without justification for taking a safer route. I contacted Support, and they were very inflexible and inconsiderate. This raises serious concerns about the values and ethos of this company in Angola. It appears profit trumps customer safety. I am very disappointed. 👎
10 March 2024
Unprompted review