No Problems
1 July 2026
MP
Mr Paul Rendell
United Kingdom
Reviews
Review of Auto Electric Supplies
Review of Leisureshopdirect
address seems to have a line "select…
address seems to have a line "select one" in it, can't remove it
3 June 2026
Reply from Leisureshopdirect
Thank you for your feedback, Paul.
We’re sorry for the confusion caused by the “Select One” line appearing within your address details. This is certainly not something we expect our customers to encounter, and we understand how it could be concerning during checkout.
We investigated this as soon as it was brought to our attention, corrected the address on your order, and flagged the issue with our technical team to ensure it is fully resolved and prevented going forward.
We can confirm your order was processed and dispatched promptly, with delivery arranged as expected. If there were any issues with receipt, we would of course be more than happy to step in and resolve them straight away.
We take pride in providing a reliable and straightforward service, and we genuinely appreciate feedback like this as it helps us improve both our systems and customer experience.
If you would still like any assistance, please feel free to contact us directly and we’ll be happy to help.
Kind regards,
LeisureShopDirect Team
Review of Laptops Direct
no mention of pin in text containing a…
no mention of pin in text containing a dodgy looking link. So why would you expect anyone to click on it. I did eventually during the second delivery attempt ( not having any idea they I needed a pin, We have got used to ignoring emails about purchases as there are so many). I had to ring up on an expensive line ( there was no standard line in the email despite the announcement in the call) to get an erroneous phone number corrected.
28 February 2024
Reply from Laptops Direct
Dear Mr. Paul Rendell,
Thank you for bringing this matter to our attention, and we apologize for any inconvenience or confusion caused by the lack of clarity in our communication regarding the delivery process and the incorrect phone number provided.
We understand the frustration of encountering issues during the delivery process, especially when it involves unclear instructions and erroneous information. Your feedback is incredibly important to us, and we sincerely apologize for any inconvenience or frustration caused.
Please rest assured that we'll be reviewing our communication processes to ensure that all necessary information, including any required PINs, is clearly provided to customers in advance. Additionally, we'll address the issue with the incorrect phone number to prevent similar occurrences in the future.
We appreciate your patience and understanding during this process, and we're committed to improving our services to better serve you in the future.
If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us. We're here to help and ensure that you're fully satisfied with your experience.
Thank you for bringing these matters to our attention, and we apologize once again for any inconvenience caused.
Warm regards,
Ivy