W Bow

You can order shade color samples but not trim. We are perfectly happy with the shade color received but the trim is extremely orange/yellow and doesn't match what we thought we were ordering nor our decor. The 90 day satisfaction guarantee is no guarantee at all. you get to pay all over again with a 10% discount, so that means you get 10% off on your NEXT order to replace what you don't like. It is not clearly written. It is deceptive advertising. Customer service is belligerent. We have custom shades we hate, no recourse, and the color of the trim is awful. I have asked for a SAMPLE of the color of trim of a "remake" but they refuse to provide that. If the color of the trim is not what you expect or saw in the photos you are OUT OF MONEY.

Fantastic park. Great zoo; exceptional animal enclosures; amazing architecture throughout.
Problems: poor customer service. Accommodation is extremely expensive - nearly €900 per night for a family of 3! Food is not great. It is Ok but not the experience the price leads you to expect. Cold buffet food with unappetizing skin from sitting too long; mushy shrimp that had gone bad. Breakfast is excellent but ends at 9:30 am. We had no working heat or hot water. Our sauna didn’t get hot. Someone came to fix it which made getting to breakfast in time very stressful. The morning was not at all relaxing as we had hoped. The fix allowed for one warm bath and the other two people had no ability to bathe. The lighting did not work in one of our toilets so it was unusable unless you kept the door open. They asked us if we wanted someone to come fix it again but we wanted to enjoy the park and not sit inside in our bathrobes waiting for the fix which seems to require a 45 minute wait to get night hot water for one shower. So we gave up. We were compensated with 3 free coffees in a paper cup. Getting our bags picked up seemed to be a major problem for them too and required multiple phone calls. Upon check in we were directed to the wrong accommodation which was about a 15 minute walk from where we needed to be. The quality of the accommodation is very high in terms of construction / architecture but for €900 a night I expect to be able to bathe, have the sauna I paid for inside our unit working, have working heat (the fireplace kept us warm. and have a very high quality meal. Our unit sleeps 6 people and we only got 2 coffee cups - a minor but irritating thing. I stay in a lot of 4 and 5 start properties. It’s all about the service! I would go back to the park but the accommodation experience almost ruined my milestone birthday. It was a very stressful morning. Appropriate compensation would have been 3 tickets to return for a day visit as opposed to 3 coffees in a paper cup outside in the rain when free coffee is available a few steps from the checkout desk. It was an insult and when we tried to use them required a 5 minute phone call by the cashier for verification. SKIP the stay; enjoy a day at the park.

While I was creating a list for a legitimate item I own and want to sell, Vintage blocked me and said my behavior was “illegal”. I had no idea why as I had not even posted but they determined that I had not included a hologram label photo and blocked my account. I tried to provide all necessary evidence of a genuine article including the photo of the hologram and then they asked me to write a note by hand, sign and date it and take a photo of me with it and submit within 24 hours. It is hard to get notifications when your account is blocked and I actively checked for messages and missed their deadline of 24 hours by one hour. All customer service seems robot generated. No way to call or email. Can’t look at the rules I supposedly violated - note that I didn’t even post! Note that they can take 120 hours to reply but Because I missed their deadline I was not aware of (no email) by one hour I am apparently banned for life. And apparently the app tells the world I am a criminal. NOT happy. I am not allowed to appeal. Will donate my worn once, very expensive down coat that does not fit me to a homeless person and try to urge others to do the same instead of making a couple of Lithuanian young people who use AI customer service rich. What an awful company. I run a company that provides exceptional service and no what good service consists of. This is no such company.