I was feeling a little hurt when my…
I was feeling a little hurt when my coffee arrived and my extra “perk” was missing. After reaching out it became clear that there had been a miscommunication with new shipping cycles. Customer service was amazing! Mary made me feel heard, human and happy to be a Dose customer. She not only responded quickly but honored my request for a perk to be sent with my next order. I am now looking forward to receiving September’s package even more!
Reply from Everyday Dose
Hey Kathyrn,
Emily here, from the Everyday Dose feedback team ✨ Thank you so much for sharing this with us, and we are truly sorry the missing perk left you feeling hurt. That's such a hard thing to read, and it's genuinely not the feeling we ever want waiting for you when your order shows up!
I'm so glad the mix-up with the new shipping cycles got cleared up, and even happier that Mary was the one who took care of it. Hearing that she made you feel heard and human, not just like a ticket to close, and made sure your perk was on its way with your next order, that's exactly the kind of care we want every customer to walk away with. I'll be sure she hears just how much it meant to you!
Whenever you'd like to connect, hi@everydaydose.com is the place. Here's to a September package that makes up for it and then some, and thank you again for giving us the chance to make it right! 💜