Very disappointing experience with…
Very disappointing experience with Kaufland.de and Woida_Shop
Extremely disappointing experience with Kaufland.de and the seller Woida_Shop.
I ordered two Black Afgano perfumes through Kaufland.de because I trusted the Kaufland name and expected to receive genuine products. Unfortunately, both perfumes appeared to be counterfeit/not genuine. The scent, longevity, packaging, and bottle quality were completely different from the genuine product.
What made the situation even worse was the return process with Woida_Shop. The seller initially provided an incorrect DHL return label. I shipped the package, but DHL returned it because the recipient could not be identified. After reporting the problem, the seller sent another label and closed the return request. I sent the package again, but once again there were problems with the delivery/acceptance of the parcel.
Even more frustratingly, the seller repeatedly closed my return request without actually resolving the problem. At one point, I was even told that the new label was correct, although the address was identical to the one I had already used.
Eventually, the returned parcel was successfully delivered, but I initially received a refund of only €65.15 for one of the two perfumes, despite both products being part of the same complaint and return.
Woida_Shop: Extremely poor experience, questionable product authenticity, and unacceptable handling of the return process.
Kaufland.de: I am equally disappointed with Kaufland. I chose this marketplace precisely because I trusted the Kaufland brand. I expected better seller quality control and, most importantly, much better customer protection and support when something goes seriously wrong.
The customer-service process was frustrating, slow, and unnecessarily complicated. A marketplace should not simply leave customers to deal with a seller when there are serious concerns about product authenticity and repeated problems with the return process.
This experience has seriously damaged my trust in Kaufland.de. I will think twice before buying from a third-party seller on Kaufland again.
Reply from Kaufland.de
Hello Ali Mahmood,
Thank you for sharing your detailed feedback. We sincerely apologize for the frustration caused by the issues with the product authenticity and the return process with the seller. This does not reflect the standard of service and quality control we aim to provide.
We would like to inform you that the full refund for your order has now been processed.
We take your concerns regarding seller quality and customer support very seriously and will use your experience to improve our service. Should you have any further questions, please reach out to our customer service directly via your customer account.
Best regards,
Your Kaufland Marketplace Team