Consumer

The worst App in the world. For every action on app it gaves Error even for simpel inbouw uploading or sending a message or chat with Customer Service. Even a normal e-mail adres is not working. I sent a text message to the agent to the mobile number. He tried to send me a document, it didn’t work 🫩🥺🤨 the worst thing is: these issues are not new, it is now about 1 year like this.

Hygiene Desaster in SPA that cost 20€ for 90 minutes. It is the worst I have ever seen.
People get in and get out Sauna and pools without using shower and no tower in Sauna. I even made Video to show how they do!!!
After informing the Spa reception and hotel reception, I was even more disappointed about their reaction: everyone can do what they want, we can’t control people. And as if it is the most usual situation, they just went on with their work.

This is not the first disappointment since I arrived in this hotel 3 days ago… it’s just the culture of this so called 4star hotel : the common attitude is “be happy with whatever you get”.
Rezeption, derive people’s in Restaurants, Barkeepers, spa employee are most unfriendly that I have ever seen in a 4 star hotel.
Only people that were kind with normal attitude were the cleaner lady and the bellboy.
Only positive thing that I will remember will be: clean rooms.

By the way: we were a group of 12 person for Golf.
The attitude of people working in Golfclub that belongs to this hotel, was exact the same.
The service in Restaurants was exact the same level. Example: they don’t leave the sugar on table… but ask how many you want and they give that😳
You can not put the cost on your room in hotel…
Just too much to write …
I will never go to this hotel and the other 120 hotel that belong to this hotel chain…