Lorena

This is absolutely the worst insurance I have ever had. Pay Attention to this comment, I never write any comments even when I have really bad experiences with companies, but I decided to write for this one because I want to warn you.
I know that insurances are usually bad, but this one is by far the worst. Once I made the contract (my mistake), I asked them if there were english speaking professionals as my German is not fluent. They never replied to me, I asked them twice, and they replied other stuff but not this Question. Very slippery
That being said, I also understand that nobody is obliged to speak english, but even in German it is impossible to contact them. They do not respond any e-mails, I think once took them one month to Reply me About a legal Question, and the other 2 or 3 times I tried to contact them by E-Mail they simply never Reply.
The ONE time in over one year I tried to use the insurance, it was denied. I had to pay for a lawyer consultation even though I have a legal insurance (!).
Also, pay Attention to the cancellation policies. I wanted to cancel after the contract period (1 year), but I missed the cancellation period, and even though I have the contract for more than one year, now I have to have it one year more because it is automatically renewed.
So, basically: if you don't speak fluent German, stay away. If you speak fluent German, stay away also, because you are not gonna receive any answer, support, and they are going to try their best not to cover any legal issues you might have. Awful, absolutely a scam.

I had a friend visiting Germany from Brazil and wanted to buy her a shoe in Dr. Martens. She would be here for 5 days, so I bought the shoe with the 1 day delivery option and paid more for that. The shoe took 6 days to arrive and she was no longer here. I emailed them about it, but there was no return. Now I have to figure out how to send it to her. Usually free deliveries in Germany take 2-3 days to arrive, this one was paid and the fastest option available and it took 5 days! I want at least the money I paid for the delivery back, or some suggestion of how we could figure that out.

Avoid at any costs!
As many other here, I was charged EUR 49,99 for a subscription I never did.
Their website says they will refund you at anytime because they are care so much about customer opinion :)
However when I asked for the refund, they were sending me shady e-mails not addressing the refund question, just offering me other subscriptions and confirming they cancelled my subscription.
In the end I got the refund via PAYPAL, not via them. They are not a serious company! It makes no sense to deny a customer a refund of a product they never used and mistakenly acquired.

I was charged for an order I did not do regarding a subscription plan I did not subscribe to - they charged me during the night, I saw it in the early morning and there was nothing I could do to cancel my order anymore and request a refund.
I am trying to contact them, but the Chat doesn't funktion and nobody answers the phone.
Extremely shady, this company might work in other countries but they have no customer service in Germany.
I do not want this order, I don't even like the dishes they chose for me, and I cannot do anything about it.
I was charged at 00:48 20 july and now it is 7AM and I cannot change it