Anisa Hoxha

United Kingdom

Reviews

Review of Matchaandco

Review of Toolstation


Rated 1 out of 5 stars

Bought a Makita nail gun One month ago

Bought a Makita nail gun One month ago! stopped working today! Husband didn't knew that if he tries to fix it (due to his very busy agenda and in middle of the work) he cannot take it back to the store! However, he tried just to check if maybe something wrong with cables cause couldn't believe it was not working just in a month, and didn't want to cause trouble taking it back and leaving his work half!
Now they say cannot take back. Is just a month! this is too much money for a month. Around 400£
Didn't even earn the cost of the product
Customer was upset, hubby was upset, job didn't finish and they won't help!
Very bad products and very bad customer service! they won’t help, it doesn’t matter for them as long as they take your money.

10 December 2024
Unprompted review

Reply from Toolstation

Hi, I am sorry to hear of the issues you have experienced with your item. Please get in contact info@toolstation.com or our webchat. Please make sure your Order number is also included, along with the reason for the query, thanks. Alternatively, please reach out to Makita on 01908 211678 and customerservice@makitauk.com.
I am sorry for any inconvenience caused. Kind regards Brian.