Order cancellation/Customer support
Hello,
Unfortunately, I am not satisfied with the website and customer support! Order number 2105044.
I tried to contact support to check the status of my order, because it is a gift and i am in hurry a little bit, but I did not receive any response. I also couldn’t reach you by phone, as the line was busy. I canceled the order, but apart from the automatic email, I haven’t received any further reply nor have I received a refund, except that the status changed from “in order” to “in process.”
If you need more info about the order or details I am at your disposal.
Reply from GioiaPura
Dear Admir, we’re truly sorry for the way your request was handled and for the lack of timely communication — this is not the level of service we aim to provide.
We confirm that your order has been successfully refunded, and you should see the amount reflected on your original payment method shortly.
A member of our team will be reaching out to you personally very soon to offer our sincerest apologies and ensure everything is resolved to your satisfaction.
Thank you for your patience and understanding. Team GioiaPura