DHL did not deliver in time slot Friday…
DHL did not deliver in time slot Friday 3-4pmcontacted them and promised delivery by 6pm no arrival so postponed our evening appointment arrived as we were about to go out after 7 pm refused delivery Debbie said within their contract with DHL and no refunds unless accepted (read small print at bottom of website) The same parcel delivered Monday pm defrosted driver took picture we accepted delivery under terms stated by Debbie . Buy from them customer on their own if anything goes wrong as we were told to take it up with DHL. We don’t have a contract with DHL. Appalling customer service. Cannot rate product we had to bin it. Glad weather is cold. No sign on box that it was frozen food
10 March 2023