Natalia

Second promised refund — still no money

This is now the second time Limango has claimed that my refund was processed.
After more than a month of waiting, Limango eventually admitted that the first refund had actually failed, despite previously telling me that it had been sent and repeatedly directing me back to my bank.
On 12 August, I was informed in writing that the refund had been processed again and that €41.64 would reach my bank account within 7 business days.
Those 7 business days have now passed. I still have not received the money.
I have repeatedly contacted customer service and have already provided screenshots from my bank confirming that the refund was never received. I contacted Limango again after the promised 7-business-day period, but I have received neither my money nor a meaningful response.
It is unacceptable that a customer has to spend this much time chasing a refund of €41.64 that should have been returned more than a month ago.
I will now be taking this matter further through the appropriate consumer protection channels.

Second promised refund — still no money

This is now the second time Limango has claimed that my refund was processed.
After more than a month of waiting, Limango eventually admitted that the first refund had actually failed, despite previously telling me that it had been sent and repeatedly directing me back to my bank.
On 12 August, I was informed in writing that the refund had been processed again and that €41.64 would reach my bank account within 7 business days.
Those 7 business days have now passed. I still have not received the money.
I have repeatedly contacted customer service and have already provided screenshots from my bank confirming that the refund was never received. I contacted Limango again after the promised 7-business-day period, but I have received neither my money nor a meaningful response.
It is unacceptable that a customer has to spend this much time chasing a refund of €41.64 that should have been returned more than a month ago.
I will now be taking this matter further through the appropriate consumer protection channels.

I returned my order more than a month ago, and I am still waiting for my refund of €41.64.
Limango claims that the refund was processed on 20 July 2026 and even provided me with a PayPal Refund ID. However, the money has never reached my bank account.
I have contacted my bank multiple times, including again after Limango specifically instructed me to provide this Refund ID to them. My bank has clearly confirmed, in writing, that they have not received the refund, cannot locate it because it never reached them, and that any investigation must be initiated by the sending party/payment provider.
Despite this, Limango keeps sending me back to my bank instead of investigating the missing payment with their own payment provider. I am simply being sent in circles while my money remains missing.
Customer service repeatedly tells me that someone will contact me, that the matter has been forwarded, or that the refund has already been made, but the actual problem remains unresolved. At this point, these responses feel like delaying tactics rather than genuine attempts to solve the issue.
I have returned the goods, Limango has had my return for weeks, and I still do not have my money. I have kept screenshots and written confirmation from my bank documenting the entire situation.
This has been an extremely frustrating and unacceptable experience. I should not have to spend weeks contacting customer service and my bank repeatedly just to receive money that is owed to me.

If this matter is not resolved promptly and the refund is not credited to my account, I will escalate the case to the appropriate consumer protection authorities. I have retained all correspondence, screenshots and written confirmation from my bank as evidence.
I cannot recommend Limango based on my experience.

Return delivered on 30 July — CREATE still says they are waiting for it
Return/RMA reference: D-8792199
This is a continuation of my previous experience with CREATE.
After waiting for return instructions, I finally returned the product using the GLS return process provided by CREATE.
GLS tracking confirms that the parcel was delivered to CREATE on 30 July 2026.
Today is 4 August, but my CREATE account still says that they are waiting for my parcel.
I have contacted customer service again, but I still have no confirmation that the returned parcel has been registered and no information about when my €75 refund will be processed.
CREATE appears to respond extremely quickly to public Trustpilot reviews, but obtaining an actual resolution through customer service has been a completely different experience.
Please confirm receipt of return D-8792199 and process my refund.

I submitted a return request on 7 July 2026, just one day after receiving my order. My return was officially registered and I received an RMA number 8792199.
It has now been one week and the status is still “Pending confirmation”. I have received no return instructions and no return shipping label.
After more than 72 hours, I contacted CREATE again through the official support process on their website to request an update on my return. I received only an automated response confirming that my return request from 7 July is still being processed and that I will be contacted regarding the next steps.
The product has been cleaned, packed and ready to be returned. I simply need clear return instructions so that I can send the product back and receive my refund.
What is particularly frustrating is how difficult it is to contact actual customer support. I previously contacted CREATE with a question about another product and never received a response at all.
This is a very disappointing customer service experience. A return should not require a customer to repeatedly chase a company simply to receive return instructions.
I am still waiting for a concrete solution and return instructions.

I had an absolutely amazing experience purchasing my apartment, all thanks to the outstanding work of Olga. From the very beginning, she was by my side, guiding me through every step of the process with professionalism, care, and unwavering support.
Olga was always there to answer my questions, solve any issues that arose, and make the entire journey smooth and stress-free. Her expertise, attention to detail, and dedication made me feel confident and secure throughout the whole transaction.
She does everything possible to ensure the best outcome, and Olga is exactly that kind of person. I will be recommending her to everyone I know, as well as the entire Makelar team. They truly provide exceptional service!