Anything but customer service
My bike was stolen in December. Since then, the company has come up with never-ending additions to which documents they need. Additionally, it takes ages for them to respond, leaving the impression that they are trying to avoid settling the claim.
Reply from hepster
Hello,
We are sorry that there are currently delays in responding.
We would like to emphasise that we always adhere to the General Insurance Conditions when processing claims. Every claim requires careful scrutiny to ensure that claims are processed correctly.
This has nothing to do with us trying to refuse payment. Our aim is to handle every case fairly and transparently. If you have any questions about your claim or any other concerns, please contact us directly - we will be happy to help you.
Best regards, your team at hepster.