Pathetic Return Policy, Non-existent Support
Both their support and service has gone downhill. I purchased a blue colored jeans pant recently. They sent black color pant. So, I returned it. Now it is almost a month, it is still in return, and my money is stuck with them. They have introduced to refund after the product is back to the seller, and made the return so slow, so that they can encash with customers' money.
The support? There is no support. They had a chat system a few months ago, where one could contact support team and talk about issues. They have completely replaced the chat with chatbot. There is no way to contact them.
They have high price, careless delivery, terrible return, and pathetic non-existent support. They are like they are in the market to give pain to the customers. They have forgotten that in India, there is local market where people can visit and buy, and have far better experience and support from the seller.
Bye Amazon. You have permanently lost a customer of 12 years!