Muranyi Bianca

THE WORST EXPERIENCE I HAVE EVER HAD WITH A PACKAGE. My friend sent a small package with my charger and makeup in it from the Netherlands to Germany on 29th May. He paid extra for notifications. From 5th June to 10th June there were no updates. On the 11th June they attempted delivery but I wasn’t notified before and I was not home. They did not call or try my neighbours, which other companies do. They just left with my package AND SENT IT BACK THE SAME DAY. So it took them 2 weeks to bring it here and sort it and they do not even attempt a second time?? Then they give me this AI chatbot to talk to which tells me the sender has not entrusted them with the package yet… And when it asks me for a review of its performance it gives me a broken link… DHL is so incompetent that it even rubs off on their robots. They should invest the money they pay for AI into actually doing their job. Awful. I will try my best to avoid them.

Great experience with this agency! The agent has been understanding of my needs and very responsive. They have compiled multiple lists of possible apartments for me and put me in touch with the landlord. I have found a great apartment with great location and a sweet owner. So I am very pleased to have chosen this agency to work with

Very very bad quality. I ve ordered 2 dresses and they look nothing like the picture. There are details on the dress in the picture that are nowhere to be found on the actual dress. I notified the customer service and I wrote it on the note when I sent them back but I only received the money back on the dress itself. While I paid the amount of the dress on transportation back and forth. Very disappointing.