Laura Dillon

Don't bother if you're in EU your order won t arrive and they'll issue a refund which will take over a month to hit your account. One way to get money in I suppose take orders you can't fulfill and then lengthy refunds. Buyer beware.

Great service

Amazing service and customer service too. Will definitely use again.

Excellent service

Items not delivered ordered 22 Oct no goods and no refund. Impacted by fastway as have many other retail outlets however I received my order from all other retailers. After being cc'd on internal logistic emails, being asked for my return address when I didn't ship the order! I requested a refund as my contract is with Soghaat, I really don't care how the product gets here of their internal processes its not my problem. I've had no response since I requested a refund as is my right after 30 days. Have had to instigate a dispute with my bank to handle refund, stopped responding since I requested a refund. Nightmare.

Great service shame the kopari product packaging sucked

Such bad service got the wrong order which is fine these things happen. What is really annoying are the broken promises from their customer service. Promised to arranged same day delivery and collection never happened. Then they confirmed dispatch of my replacement order 3 days later still no order. No response when I call or email asking for a tracking number. Never again

Buyer beware. Daughter bought north face jacket paid 300 euro during sale. They delivered a pair of 16euro Nike shorts with receipts for a north face jacket. Customer service are terrible she's been ping pinged from tel to in store tol we have to go back to customer service now waiting week no response they are investigating fraud so none will talk to her meanwhile she is out of pocket over 300 euros. Will never buy from here online. You can see from the size of the bag it was delivered in it was never a north face jackets pictures taken several complaints lodged. Will wait 30 days before we contact ombudsman as getting nowhere with their customer service.

Absolutely shocking service 2 orders 19 and 22 November not shipped yet and no response from emails sent to ask about ETA as they were supposed to be Christmas presents. Still not arrived

Parcel not delivered keep telling me to wait 5 business days for them to consult with courier company even 2 days after I started the investigation. Never again will I select standard delivery Fastway are the worst courier company in Ireland. Advice pay the extra delivery. Given we ordered on 10 July and its 12 days since I ordered I would have thought I should be offered a priority delivery but no still same response need 5 business days to investigate cannot guarantee delivery of replacement by late next week which considering the length of time we have waited should be a given.

Attempted delivery notice when 3 people were in the house. Never ring door bell anyway. Used to use ASOS a lot will rethink due to fastway service. Next day delivery used to be 2 days now always get attempted delivery while I work from home and by luck few days later they dump doorstep. Get email after but it's shoddy service.