It started of well 😩
It started of well. Even had contact with company at first.
I received our splash back on Thursday 2nd October 2025 after chasing for delivery date with company. On arrival I have opened the parcel and item was smashed to pieces.
I sent emails with pictures to company and owner called back to reassure he was going to refund our money spent, and that it happened to several other customers. I Asked when will money be refunded. He said immediately. Welp still waiting (WHY?). Since then I have called and emailed trying to at least make contact and get some clarification from Splashbacks.co.uk
I final got through to a man who said I must send an email and he was an employee, I asked for his name and explained the situation he chuffed and said nothing to do with him send an email. He could not put me through to “management” his name was “John”
No contact back from them, no callbacks no emails no money back
Just one big fat *****SCAM****
Reply from Splashbacks
Hi Ali Bryan,
I’m really sorry to hear your Splashback arrived damaged — I completely understand how frustrating that must’ve been after waiting for delivery.
Just to clarify, your refund was processed as promised, but it can take up to 10 working days to appear, depending on your payment provider. We’ve also looked into what happened during delivery — after checking the courier’s footage, it seems the parcel wasn’t handled with proper care while being loaded into the van, which likely caused the damage.
We take a lot of pride in making these splashbacks, so it’s really disappointing to see them treated that way. We’ll continue working with our couriers to make sure this doesn’t happen again.
If you’d like me to double-check the refund status, feel free to email me directly at info@splashbacks.co.uk and I’ll confirm it for you.
Cheers,
Paulo