Michail M.

Very happy with the car rental from Sixt at Athens International Airport. Employee at the airport counter was knowledgeable, helpful and fast, it took less than 10minutes and a couple of signatures to get the car and we were on our way to the parking to pick up the car.

Paid by debit card, I read the small print while paying which said: "you need a credit card to pickup the car", No worries I do have a valid credit card. Received an email after payment: "We noticed you used a debit card to pay, notice you will need a credit card, registered on the driver's name to pick up the car"... Me again: No worries, I have a valid credit card, used it a ton of times for car rentals.

Day of pickup comes, Car rental goes: "Sorry, we do not accept American Express." 40 degrees of heat, with luggage and two small kids on some parking lot, far away from the airport. Easyjet marked this as "no show", their line of defence was: "The terms and conditions of your car rental state they only accept Visa and Mastercard", YES, and YOUR site says I need a credit card, which I have. They even cut me off on their chat, and I was being super polite despite the stress.

Lots of stress, £458 pounds lost, all they had to do in their web site would be to state: "Check what credit cards are accepted by your chosen car rental". Of course they would lose clients if they said that. It's not like I read that and I ignored it, it's simply hidden in 15 pages of terms and conditions of the car rental. Such an important detail should be hinted clearly before or during payment.

Their site just states you need a credit card. They deflected any hint of responsibility. Be warned, their bad service is real.

This was the chosen solicitor from Nationwide when remortgaging. The service was fast, and the solicitors were helpful and quick to respond in all the queries. Very happy with the service we received.