Absolutely terrible experience
Absolutely terrible experience with Jumingo. I would strongly advise anyone to avoid this company.
They outright refused to accept a shipment that was already offered by FedEx, which is completely unacceptable. Because of their negligence, the package was sent all the way back to the hub, causing unnecessary delays and frustration.
Customer service is even worse. When you ask them to call you, they simply ignore the request. There is zero effort to actually help or resolve the issue. Instead, you just receive generic, copy-paste responses that don’t address your situation at all.
For several days now, I have had the distinct impression that I am being deliberately delayed with repetitive, standardized responses that fail to provide any concrete or actionable information. Despite multiple inquiries, I have received no clarity whatsoever, none, just standard answers from them.
It honestly feels like they don’t care about their customers or their responsibilities. No accountability, no communication, and no solutions.
This has been one of the most frustrating shipping experiences I’ve ever had. Stay away.
Reply from JUMiNGO
Hello,
Thank you for your feedback. We are very sorry to hear about your experience and understand your frustration.
Please be assured that our team is still in direct contact with you to clarify and resolve the situation. The shipment is currently experiencing delays due to the Easter holidays and is being held by FedEx in customs, which is unfortunately beyond our direct control.
We fully understand that the lack of clear updates is frustrating and are actively working with the carrier to obtain more detailed information for you as soon as possible.
Thank you for your patience while we work towards a solution.
Kind Regards,
Julia Paulus from Jumingo.