Sheila Dowson

Blazer ordered 8 weeks ago. Event it was required for has been and gone. No response to emails or calls . Refund requested however still getting the silent treatment. Absolutely shocking customer service. Didn't want to believe the poor reviews but unfortunately they are true.

OVO then Boost customer for many years with no problems at all.New app was rolled out on 22nd April and since then have been unable to top up via the app or at a paypoint shop. IHD meters (have now been sent a 4th as they are not working) will not pair to the meters. I have to spend countless hours on the phone to top up via a call handler and a manager. Complaints made and not replied to. Money being taken out of bank account but is not being credited to the meters. Balance hasn't changed for over 4 days now so have no idea what my true balance is. Call handlers (have now spoken with over 25 people to try and resolve this) who don't actually have a great deal of knowledge and when unable to help they hang up on you. A Facebook messenger service that doesn't reply to your queries for days on end. Old app was working absolutely fine I can't understand why it was changed. As far as I am concerned you've put your company back years with this mistake. I would not recommend your company in any way shape or form. Absolutely diabolical. Bradley am still waiting for your message to come through.
Update - yes I've received an email however issues still remain as still unable to actually speak to someone in person. IHD still not pairing to meters and still unable to top up at a paypoint shop. Sending emails is fine but unless you can speak to someone in person who knows what they're talking about, and they don't hang up on you, then how are these issues to be resolved?Am afraid I'm in the process of changing supplier. No other company can be this poor.