Rory

Frags arrived in great condition and well packaged. Received speedy communication from Nathan from order to delivery. Will definitely be using in the future!

My case was handled very smoothly and efficiently from start to finish when repaying my help to buy equity loan. I’d like to especially thank Alex Grogan who kept me updated regularly and responded very swiftly to any questions that I had.

I was recommended PLS by my house building company simply because I was advised they were generally cheaper than other solicitors. I suppose you get what you pay for (although they somehow were a lot more expensive than I would have expected). Ultimately my experience with PLS was poor - I felt like I was the one actually doing all of the work and questioned what I was even paying them for. Their online portal system is archaic and they do not even use it to its full extent themselves, causing me to question which documents they have and which they don't, and the progress of my case was static for weeks despite me submitting documents to them. The communication I experienced was disappointing.

The expected day of completion was met with disaster when the gifted deposit form that I had completed and submitted twice was now not being accepted by my mortgage company. I to this day do not understand why this was only being identified on the date of completion - my documents were in their possession for 6 weeks. This last-minute approach caused a lot of stress and once again it was me rushing around on their behalf. I paid my invoice however at the time of payment noted that some charges appeared duplicated and despite emailing I have never received an answer. Given the value of my invoice appears to be greater than what most people I know have used I suspect the duplicate charges are mistakes but PLS are quite happy to keep hold of my money.

Ultimately I would not at all recommend PLS - I feel their case management is shambolic and almost caused me to fail to complete on time. Hopefully one of their customer representatives sees this and takes appropriate action because so far my emails are unanswered.

My case reference is 278563