In many ways it's absolutely wonderful. It makes creating and editing videos ridiculously easy. The AI features are amazing. Clearly built by an absolute genius. I'd thoroughly recommend it. The only problem is that it's SO SLOW. Of course uploading and downloading takes time. But the recording studio and editor often run at a glacial speed as well, and I sometimes spend more time waiting for them than I do actually working on the video -- literally. Hours get wasted. And it's not like I have time to waste. So it's brilliant, but also very frustrating.
Friendly, can-do attitude, efficient. Good survey report and a sensible and pragmatic discussion of the issues over the phone that was very helpful.
I had recommended Steve to a relation in the past (based on recommendation from someone in the property sector) but this is the first time he has done a survey for me. Delighted and would use again.
Booked a prostate cancer screen. Then saw they did a “Platinum Health Screen” so decided to do that instead.
This was a terrible mistake.
I cancelled the prostate test (within 5 minutes of making the booking) and got a cancellation confirmation but no indication of a refund. [UPDATE: Subsequent to this review they did give me a full refund — much appreciated. Changed it to 2 stars!]
I went to the website to book a Platinum Heath Screen but there is no booking engine: it wanted me to pay and indicate a preferred day of the week, but not actually book.
Obviously I didn’t want to do that, so I called the booking line. The woman there said I had to pay a £70 deposit before they would even look at scheduling the appointment. I asked why. She said that was the system. I said I had never heard anything so ridiculous.
I don’t expect I’ll get my prostate screen deposit back. [UPDATE: As above, they did refund.]
In summary, this company appears to be a money-grabbing operation with no concept of customer service. I have wasted half an hour and £70 and am no closer to booking anything. Appalling.
20 February 2023
Unprompted review
Reply from London Doctors Clinic
Thank you for taking the time to provide us with feedback on Trustpilot.
We are sorry to hear that you have not found our booking process as smooth as you had anticipated. We understand that you booked a 15 minute GP appointment for a prostate screen at 08:26 today and cancelled at 08:29 as you wanted to book a more comprehensive screen. To clarify, a prepayment of £70 is taken at the time of booking to secure your appointment and any cancellations and refunds need to be reviewed and authorised by management as cancellations need to be checked against our cancellation policy. As you cancelled shortly after booking your appointment, we will of course provide you with a refund of your prepayment.
With regards to booking a life smart health screen, these cannot be booked as easily as GP appointments owing to the fact that a member of our clinical coordination team will need to contact you directly to book you in. This is to allow them to coordinate your appointment with you so that it aligns with both the GP and healthcare assistant's calendar and allows a smoother transition from one consultation to another.
We hope that this clarifies our booking process and should you still wish to book a life smart health screen, we would be more than happy to book you in. Please contact us on 02080038553 to arrange your health screen.