in your face story…
I actually have an in your face story for Reeds located in the Park Mall, Lancaster, PA. My husband and I went into Reeds to look at Ruby rings. We were greeted by a nice sales lady but she had no experience and was unable to help. She called the manager an older gentlemen that did not give his name and once we told him we were looking for a natural ruby ring he started talking to us about the expense of a natural ruby. It was obvious he was passing judgment and believed we were unable to afford such a purchase. He told the woman to take our name and number and he would reach out to their gem specialist. Well my husband and I waited over a month and no call was ever made to us. We wanted the ring for our 40th anniversary in October. So we returned to the store and this time there was a male sales person that also seemed to take our request lightly. My husband and I went to another jewelry store and they had their gemologist send over 4 different natural ruby stones. I selected one and custom made my 40th anniversary ring. My husband spent 13,000.00 for my ring that could of been Reeds but instead because they are snooty sales people and pass judgement on customers they lost out.
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