Clare

This is not a real website - emails go responded, products undelivered. Now I go to research them I can see their trustpilot account has been suspended because of fake positive reviews. Avoid

Greg Snelling was an absolutely fantastic broker to deal with. He was helpful and responsive and his expertise made it easy to get insurance for a tricky building from a different time zone - highly, highly recommended.

Having made a purchase and received the wrong item for one piece and not happy with the fit with another, I arranged a return of these pieces. The return terms specify 14 days from receipt. I emailed daily asking for the return address and when I received nothing back I got worried I was going to miss the deadline. But customer service eventually replied, reassured me they'd accepted my return, told me nothing to worry about and said the contract was cancelled and they'd extend the time for return if necessary. Once I received the address I was unable to post the items because of the cyberattack on the Royal Mail in Britain. I was in the post office multiple times asking when they'd be able to take international parcels again. When they finally started accepting online bookings, I send a picture of the parcel and return tracking number as requested, only to be told it was too late to return. I explained I had been misled into thinking the time wasn't running anymore and in any event I had not been able to return - but they refused to refund (yet the parcel has been sent back to them). At no point did they explain they expected the parcel within 14 days of 'receiving the return address'. Really horrible to deal with and no discretion exercised - do not use or you'll end up in difficulties.