Gary

2nd delivery in recent weeks. Both by Kim.
Fantastic service. Made sure the heavy items were in a location we could manage them.
Very professional & courteous. Customer centered.
A great ambassador for Birlea, a great company to deal with.

Apart from a great deal, communication from start to finish was excellent, the work completed was first class, the team that carried out the work were totally professional and made sure we as customers were totally satisfied before they left. Highly recommend.

Had to post 1 star as no option for zero stars.
Maidstone branch delivered vehicle to replace our Motability car being fixed. Sadly no option to post photos or video on Trustpilot (head to Europcar Maidstone's Facebook page to see them there). Interior of car was in a shockingly disgusting state. Smell of vomit or milk gone off was overpowering. Stains and damp on all seats. Mold growing from food dropped on rear seats. Food and detritus on all surfaces, even in the air vents and seat runners. As most other reviews, unable to contact the branch by phone. What's more bizarre is a Europcar employee drove for 90 minutes in this to deliver it!! Purely for the fact we have a severely autistic son and would have been stranded without safe transport did we have to use the car. We had to pay for the interior to be valeted to make it tolerable to use. Only through Motability getting involved will we hopefully be reimbursed. If considering using this company. Think again.