KD

They have decent sales and easy return if you have store close by, but beware return policy is very strict. My main complaint is that I paid for the Summit Club to take advantage of the free 2 day shipping. First issue, you aren’t told about is you still have to have a minimum purchase of $150 for the free shipping, second issue is it isn’t 2 days. I placed and order and it was delivered for 5 days. One last note, the club price is $50 a year, totally not worth it. My advice, stick with REI, $30 lifetime membership and they offer free shipping on all orders with no minimum purchase, and I should mention they often deliver earlier than expected.

I’m not surprised, as I sit down to write this review, to see so many poor reviews of this company.

I experienced a warranty issue with a jacket seam that ripped after owning the jacket for less than three months. I brought it to a Cotopaxi retail store, where I was told they could only exchange it for a jacket of lesser value, which was not acceptable—especially since I purchased the jacket directly from the Cotopaxi store.

My only remaining option was to file a warranty claim, which I did. Unfortunately, the customer service experience was extremely poor. Responses were very slow, and communication was inconsistent. After a significant delay, my warranty exchange was finally approved and I was asked to confirm the size and color for the replacement jacket. I responded immediately with the requested information.

Two weeks later, I requested a status update. After another two weeks passed, I followed up again. Two more weeks after that, I received an email stating that because I “had not responded,” they had issued me a gift card—despite the fact that I have email threads clearly showing my responses.

While I did at least receive a gift card, it did not cover the full cost of the jacket due to taxes. This is completely unacceptable from a company that advertises a lifetime warranty on products that are priced at a premium.

I am an outdoor enthusiast who regularly purchases high-quality gear, but due to both the product quality and the lack of adequate customer support, I will no longer be supporting this company.

***Update 3/23/22. It took 3 months of nagging ICON customer service but I finally received an appointment to have my bike repaired. My last email to ICON fitness stated I was going to file a complaint with the FTC and BBB, not sure if this is what finally triggered results or not but I'm happy to have my bike in working order again.


I join all the other negative reviews on this company. I purchased the extended full service warranty for my S22i Nordictrack bike, which I have also reviewed on this site. I don't understand why a reputable company would do any business with ICON. Buyer beware, you will not get what you pay for. I have been awaiting service for over a month now an suspect it will never come. As others mentioned the parts were sent but I paid for full service maintenance so a technician should come to provide it. $350 waste of money! Don't purchase any warranty from this company, you would be better off to find a local service dealer for your fitness equipment. I wish I had looked them up on this site prior to my purchase. I'm hoping that others take note of the 90%+ negative reviews.

**Update 4/30/2024. Latest saga with this bike, again the crank arm fell off, I reattached it, then a week later the whole bike just stopped working. No power, no lights - nothing. Thankfully I extended my warranty before it expired last November. 3/19/24 I opened a ticket, took a month and a half to get a technician out. Nordic Track sent all kinds of new parts, including a new monitor. Technician came out and and replacement everything they sent then told me it still wasn't working. Apparently it needs the circuit board replaced, he says he is placing the order for me and he will be back to install it after Nordic Track sends it to me. So likely at least another month and a half. He also told me never to go with out a warranty on these bikes because this is pretty much what he works on all day, they constantly break down. I really wish I had never purchased one. I really hope people read my reviews and take note, if you want the bike be prepared for it to only work about 6-7 months out of the year before it will fail again and again and KEEP IT UNDER WARRANTY (another expense you wouldn't expect).

**Update, well exactly 1 year from the purchase date the crank arm fell off the bike. I reattached it myself only for it to fall off again within 2 minutes of riding. The bike is essential worthless at this point. I purchased the extended warranty, in which they sent out a new crank arm but I've been waiting almost a month now for the maintenance team to call me to set an appointment to fix it. Iconfitness who sold the warranty gave me the number to call but all I get is voicemail and no one returns my calls. I reached back out to Iconfitness and am now not getting any response from them either. For as much money as I paid for this machine (+extended warranty), I would have 1) expected better quality and 2) at least have gotten prompt attention for the repairs. I absolutely cannot recommend anyone to purchase this bike from Nordictrack. Lowering my review to 1 star.


I've now had the bike for 10 months. The bike is nice, it rides very smooth. For me personally, I do not think the iFit subscription is worth it. So then do I really need the expensive bike? Probably not. I should have just gotten a nice spin bike instead. One positive that I give it credit for is the ability to adjust the incline and resistance with the push of a button, better than having to turn a knob. I replaced the peddles with clipless, easy to do. One thing that I don't like, is if you don't get the seat tightened extremely tight it will drop on you during your ride. This is a pain when you share the bike with other members in your household and constantly have to ensure it is very tight. It has also developed a "clicking sound" when I stand to ride, which is annoying. Overall, I rate it as average due to the price and couple mechanical issues. (if still interested in buying, see my previous review on NordicTrack vs Amazon)

***Please see my other review on the bike itself. DO NOT BUY THIS BIKE. Nothing but issues.

I wish I had checked this site before purchasing and seen all the negative reviews. I ordered my s22i bike on 11/28/20 and just yesterday 1/12/21 finally received an appointment to have it delivered. In all fairness they said it would ship 12/21/20 due to it being back ordered but then was supposed to be 10-14 days and ended up being 20 days past the max 14 days they said it would be until I could get an appointment. My biggest complaint is....I was not aware that I could have ordered it on Amazon and not to mention it is on Prime, 2 day shipping (nothing on their site says where you can purchase) I would have saved $199 shipping and Amazon offers $89 assembly which Nordictrack offers nothing. Plus Amazon will pick it up for free if you have any problems with it but NT will not. I would have expected a better experience when dealing directly with the company. I reached out to NT but they didn't seem to care. Take away GO TO AMAZON. Once I actually receive the bike I will write another review on the actual product.