Andi Lycett

best pants, wouldnt wanna wear anything else

warranty is useless, never pay out, would avoid at all costs



Big Motoring World
A5 Watling St,
Cannock
WS11 1SL

15 January 2026

Letter before court claim

To whom it may concern,
Re: faulty Citroen C3 - Warranty Claim
I have not received a reply to my email dated November 2025 regarding the warranty on the car which I bought from you on 25 February 2025 . This letter explained what is wrong with the goods and why I am entitled to my warranty claim.
I am once again requesting a full refund of the price of £900 on the grounds that they're not fit for purpose under the Consumer Rights Act 2015. I enclose a copy of the proof of purchase.
I would like a reply as soon as possible so that I know you have received this letter. If you don't agree to the refund, could you please then send me a detailed response saying why you don't agree.
To avoid taking court action, I am willing to use Alternative Dispute Resolution to resolve this problem.
If I do not receive a satisfactory response from you within 14 days of the date of this letter, I intend to issue proceedings against you in the county court without further notice. This may increase your liability for costs.
I refer you to the Practice Direction on pre-action conduct under the Civil Procedure Rules, and in particular to paragraph 13-16 which sets out the sanctions the court may impose if you fail to comply with the Practice Direction.

I look forward to your acknowledgement.

Yours faithfully,

Andrew Lycett

Enc: copy

The best underwear out there, comfy and stylish. I would wear anything else.
This is matched by there excellent service.