Re order #206221
Re order #206221
I should have maybe read more of the negative reviews before dealing with this company. I purchased two sets, one sleep set for my wife who suffers from my snoring, and another that I thought might help in my workshop instead of the headphone type ear defenders I normally use. We persevered for a week or so but eventually both decided that the claims were grossly exaggerated and that they certainly weren’t worth the purchase price. My wife said that they were no better than the cheap yellow foam things she normally buys. As far as the claims and positive reviews go it seems to me that it’s a Hans Christian Andersen thing, you know, “The Emperor’s New Clothes”. For those that don’t know the story it’s about a vane emperor who get’s tricked by two conmen who convince him that they can make him a beautiful suit in a magic cloth that’s invisible to fools. When they dress him in this magic suit nobody dares say that the emperor is naked for fear of looking like a fool.
But… that’s not the worst part of the story. The nightmare of trying to return the items!!! It has been told by numerous other reviewers and I can only agree and reiterate. Firstly the long winded process of initiating the return. You don’t actually see the returns address until you’ve completed the forms AND paid an overpriced purchase through Hears themselves, NOT with the shipper directly. In my case it was with PostNL and cost 25% MORE than a normal letterbox package. On top of that, during the returns purchase you are presented with dire warnings about the possibility of shipping damage and advice on even more expensive insurance. When I finally downloaded the label it was actually addressed to another shipping company with a local address within a 10 minute cycle ride from where I live!!! A couple of days later I received a notification that the return had been received and that the purchase price would be refunded a.s.a.p. That is now TWELVE days ago and although I replied to the last email two days ago querying the process there has been NO response. I get the feeling that their offer of 100 days return window actually refers to the time it will take to get your refund. It has been suggested in the few replies to negative reviews that they have a problem with their email load, to which I would reply, are there actually SO MANY dissatisfied customers?
To call it an out and out scam is probably going a bit far but it is a bit scammy, a bit unsavoury, and definitely NOT in the spirit of the legislation regarding on-line purchases as described in EU law. The whole thing is about self enrichment with little regard for customers except for the bla bla copy/paste responses feigning empathy but being actually quite empty. This is not a company to do business with and if not resolved quickly I will, as suggested by another reviewer, be contacting the ACM ConsuWijzer and my own legal insurance.