Anon

Customer service takes you around in circles and no one is able to help with anything. They just ask you to provide answers to their scripted questions, which takes ages, and then they say they cannot help and pass you through to someone else. You hold for ages, answer all the questions again, and then the same thing happens again. It is beyond useless. Meanwhile, they keep sending you a bill, which you pay and they send the money back!

Shady company. Found a house through them-it seemed nice. Received the contract and although agency fees are banned, I was asked to pay 300 Euro "fees to the owner". The owner, estate agent (Living Today) and management company (Service Today) are one and the same person-both owned by The Holland Property Group. I also have to pay monthly a service change of 35 per month. There is no communal area, it is a self-contained house with the entrance direct to the pavement, so agina, this goes into their pockets.
Worse of all, upon move in, the place with very dirty, I had to pay for my own cleaner to deep clean the place thoroughly. There was black mould in various places, one a large 1 x 1m area, no electric in one room, another had a door with no handle, it was locked closed with no hope of opening it (had to pay someone to come and open it, it, the door latch had been stiffed with cardboard) and similar issues. This was rented as a luxury home. I reported these issues immediately, and was bounced between Living Today and Service Today, one saying I needed to fix the issues myself, the other saying the maintenance company should be contacted for some issues and for other "it comes as it is, you need to do these things yourself". You must then call and email and log the complaints again and again to get a "handyman" to come and look at the problem. They then refuse to deal with it (i.e., "there's not flooding there") or do such a bad job you must immediately ask them to return (and then the whole circus continues) and the issue goes on and on for months.

I would not recommend this company (3 companies in 1) at all. Extremely rude, hard to get hold of, ignore emails, deny obvious structural problems/defects are present, even upon move in, or deny any liability for issues such as holes in doors, a hole in the ceiling, broken locks etc., premium rate phone number. Do not rent with them.

Made an order online for 6 pieces - didn't show up. I made the order on 31 July 2023. I emailed many times to check the status as I had an email saying it had been dispatched and another saying "enjoy you purchase". Finally I was provided with excuses and tracking details and the package had only just been dispatched. Then last week another email slaying “delivered” and the tracking says it was posted into my letter box. Nothing has come so I asked for a refund. The company refuses to refund as according to their tracking, package was delivered. Now I am 65 Euros out of pocket!