Marit Kievit

1/5 stars - Hertz Portugal: A masterclass in how not to treat customers
Flat tyre on a Friday afternoon. Fine, these things happen. What followed does not.
Rather than a simple tyre change on the spot, Hertz towed the car and left us stranded. No roadside fix. No replacement vehicle at our location. The only option offered was to travel three hours round-trip to Lisbon Airport ourselves to pick up another car. We were at a wedding. Not happening.
We negotiated an alternative: skip the replacement car, and Hertz arranges a taxi to get us to the airport on Sunday. Deal agreed. And then? Nothing. Complete silence.
Saturday: called multiple times to confirm the taxi. Every call was disconnected. Followed up by email. No reply. We organised and paid for our own taxi.
Then - and this is the part that takes real nerve - Hertz sent an email asking when we would be returning the car. Not an apology. Not a follow-up on the taxi they promised. A chaser. For a car that had already been towed away by their own roadside service.
To summarise what Hertz delivered:

No working vehicle
No replacement
No promised taxi
No communication
No apology

What they did deliver: a bill query and radio silence.
Avoid.

Horrible service. Shipping takes forever. Much longer than they indicate. Their return process is also horrible; endless marketing bullshit delaying tactics. I will never order here again.

Absolutely love Aerless! Ordering was a breeze and using it was even easier. I was initially a bit concerned that it might wrinkle my clothes, but to my surprise, everything came out perfectly smooth. Not only did it keep my clothes in great shape, but it also made packing so much more organised and efficient. I fit more into my luggage with less hassle. Total game changer for travel. Highly recommend!

Ordered swimsuit. Size wasn’t right. Very laboursome returnpolicy. Finally managed to get the codes to refund, had to pay for return shipment and since then have not heard a thing and did not receive a refund. Lousy logistics and return policy.

Horrible site with even worse data…
Horrible site with even worse data policy. Impossible to remove your account without jumping through their deliberately impossible barriers. Definitely not GDPR compliant and hopefully someone will go after them soon and fine them for this dishonest, customer unfriendly behaviour!

Horrible site with even worse data policy. Impossible to remove your account without jumping through their deliberately impossible barriers. Definitely not GDPR compliant and hopefully someone will go after them soon and fine them for this dishonest, customer unfriendly behaviour!

UPS gaf aan wanneer het pakket bezorgd zou worden, maar er was geen mogelijkheid om een tijdslot te kiezen. Vervolgens was er ook geen mogelijkheid om het pakket opnieuw te laten bezorgen maar is het direct afgeleverd bij een ophaalpunt. Voor een groot pakket zoals een tapijt is het onhandig dat er niet nauwkeuriger afgesproken kan worden wanneer de levering plaats kan vinden.