Roy

Hi Roy, we are so sorry you had a bad experience, and we understand your frustration around the return costs. We are a U.S. based company, and unfortunately we're unable to provide prepaid return postage from the UK, as local carrier options there aren't available to us. We know this makes returns harder for our international customers, and it's why we offered a discount toward a replacement pair as an alternative. We're sorry this fell short for you.

To have placed a second order and being advised that there is no stock, you have every right to be upset, Roy. I hope you can accept my most sincere apologies for this poor experience.

The current global crisis has introduced some complexity to this and these stock problems are an incredibly challenging issue in which we have not faced before. We are doing all we can to introduce new processes and systems to ensure that this type of experience doesn't continue in the future.

I can't say we always get it right, especially during such high unexpected demand, but we always act to make it right. If I can be of service in the future so that I can act to rebuild your trust in us here at Sparesbox, please reach out to me via Live Chat or at support@sparesbox.com.au.

- Luke (Head of Customer Experience)

Hi Roy

Thank you for getting in touch about your recent break.

I can see you are in contact with my colleague Angele who has got back in touch today to follow up on your experience.

Kind regards

Katie