I was once a return customer but now no more.
I returned to ThirstyTowels to replace a bathrobe that I purchased several years ago which my husband loved. The robe was huge. I purchased the L/XL - as I had done with the original - but the robe was very long and the sleeves were too long. I contacted their customer service - sent them pictures of the old robe and the new one - - and they suggested I send it back and that they would measure it to see if it was perhaps the wrong size. They contacted me once by phone - had not measured it and when I explained the difference in the sizes the woman agreed to do a full measuring on her end.
After not hearing anything for a couple of weeks I sent an email to follow up only to receive a response that said, we put the robe back in the mail to you last week!
I received the same robe I had returned the next day with a type written note that said that they found the the sleeves were 1” longer than stated on their web site and that eventually it would shrink.
I am now going to take the robe to a seemstress to modify it so that my husband can wear it.
I am VERY disappointed in their customer service... I will look elsewhere to replace the other robes I have purchased from them.
Too bad.